Privacy Policy

To ensure customer satisfaction, we provide a clear and fair exchange and return policy under the following terms:

### 1. Exchange Within 15 Days

* Customers may exchange a product for another product within 15 days from the date of receipt.
* The product must be in its original condition and suitable for resale as a new item.
* The product must be returned with all accessories, original packaging, manuals, and seals (if applicable).
* If there is a price difference, the customer must pay the difference or receive store credit for the remaining balance.

### 2. Conditions for Exchange or Return Approval

Exchange or return requests will not be accepted in the following cases:

* If the product has been opened or used in a way that affects its ability to be resold as a new item.
* If the product is damaged or has been subjected to misuse.
* If the original packaging is missing or significantly damaged.
* Digital products, recharge cards, gift cards, and products containing codes that have been used or revealed.

### 3. Defective or Damaged Products

* If a product arrives damaged or has a manufacturing defect, customers must contact us within 48 hours of receiving it.
* The product will be inspected, and if the defect is confirmed, it will be replaced or the appropriate action will be taken in accordance with the applicable warranty policy.

### 4. Shipping Fees

* Customers are responsible for shipping costs related to exchanges or returns unless the issue was caused by a store error or a manufacturing defect.

### 5. Right to Refuse Requests

XP Game Store reserves the right to reject any exchange or return request that does not meet the conditions outlined above.

---

*Note:* Our goal is to provide the best possible shopping experience. If you have any questions, please contact our customer service team or reach us via the store’s email address.